First to the emergency.
A burst pipe at 2 a.m. won't wait for business hours, and the plumber who answers first wins the job. Relay triages urgent from routine, books by proximity, and never lets a call reach voicemail.
See It Come to Life
The Revenue Team That Never Misses a Lead
Watch Relay answer the call, qualify the lead, and book the job, so you can see what a full revenue department on your side looks like.
The Problem
With 60% of inbound calls being emergencies, plumbing companies face constant triage pressure. Office staff juggle urgent calls, routine bookings, and dispatch simultaneously. After-hours calls go to voicemail, and mornings are spent returning messages while new calls pour in.
The Relay Solution
Relay triages urgent vs. non-urgent calls, provides upfront pricing ranges, and books appointments based on technician availability and proximity. Emergency calls route instantly with no on-call dispatcher needed. Routine jobs fill schedule gaps automatically.
Built for Plumbing Companies
Every puddle starts with a call
Emergency Triage Engine
Relay distinguishes a burst pipe from a dripping faucet instantly, routing true emergencies for immediate dispatch while scheduling routine work during normal hours.
Geographic Dispatch Routing
Relay schedules jobs based on technician location and current route, minimizing drive time and maximizing the number of jobs each tech completes per day.
Upfront Pricing Ranges
Relay gives callers accurate price ranges before the tech arrives, setting expectations and cutting on-site pricing objections.
Recurring Service Opportunities
Relay spots water heater age, pipe material, and other triggers for proactive maintenance offers, turning one-time calls into long-term customers.
Run the math on your truck. Below is a job-level ROI calculator built for plumbing companies, so you can see exactly what Relay Plumbing™ is worth to your week.
Your Revenue Impact
How much revenue are you leaving on the table?
Adjust the sliders below to see how much additional revenue Relay could help your business generate. Every calculation updates in real time.
Selecting an industry pre-fills the average job value, but you can customize it below.
What percentage of incoming calls and inquiries does your team actually answer today?
How many times does your team currently follow up with a lead before giving up? Relay does 5+ every time.
With Relay
Estimates based on industry averages. Relay recovers ~80% of missed calls, executes 5+ follow-ups per lead (vs. industry average of 1-2), and drives a 15-35% conversion improvement through faster response times and persistent follow-up. Reactivation estimates assume 8% of monthly lead volume is recoverable from past customer databases. Results vary by business.
How It Works
Ready in days, not months
Connect
Relay integrates with your phone system, website forms, and dispatch schedule, usually in under 48 hours.
Train
We teach Relay your services, emergency vs. routine triage, pricing, service area, and qualifying questions.
Go Live
Relay starts answering calls, dispatching emergencies, and booking routine jobs immediately while your techs work.
Optimize
Every interaction feeds back to keep your schedule packed and your response times ahead of competitors.
The 2 a.m. Burst Pipe
Water is pouring into somebody's kitchen at 2 a.m.
A pipe bursts in a home in the dark of night. The homeowner is in a panic, water spreading across the floor. They call three plumbers. Two go to voicemail. Yours, with Relay, answers on the first ring.
Ready When You Are
See Relay Plumbing™ working for your company
Book a personalized strategy session and we'll show you exactly how Relay answers your calls, dispatches your emergencies, and fills your routine schedule live.