Patients call once. Make sure you're the practice that answers
Relay answers appointment requests and general inquiries 24/7, captures the details, and books into Google Calendar so new patients don't become another practice's patients.
See It Come to Life
Watch a lead go from first call to booked appointment
Watch Relay answer the call, qualify the lead, and book the job, so you can see what a full revenue department on your side looks like.
The Problem
Medical practices field dozens of calls a day for appointment requests, general inquiries, and after-hours questions. Front desk staff are overwhelmed, after-hours calls go to voicemail, and new patient inquiries, the highest-value calls, receive the same rushed handling as routine questions.
The Relay Solution
Relay answers appointment requests and books them into Google Calendar, capturing the patient's name, phone, reason for visit, and preferred time. Other scheduling systems are available on request, so no call goes unanswered while your clinical staff focuses on patient care.
Built for Medical Practices
Your front desk can stop being the bottleneck
New Patient Assistance
Relay collects the patient's name, phone, reason for visit, and preferred appointment time, and books into Google Calendar. Other scheduling systems are available on request.
Appointment Scheduling & Reminders
Books appointments into Google Calendar based on provider availability, visit type, and patient preference. Other scheduling systems are available on request.
After-Hours Coverage
Answers appointment requests and general questions outside office hours, books into Google Calendar, and routes anything clinical to the right person on your team.
Patient Privacy and Data Security
We take patient privacy seriously, with encrypted data handling, configurable consent steps, and secure data practices built into every interaction.
If your practice needs a HIPAA Business Associate Agreement, ask us during your strategy session.
Run the math on your business. Below is a job-level ROI calculator built for medical practices, so you can see exactly what Relay Medical™ is worth to your practice.
Your Revenue Impact
How much revenue are you leaving on the table?
Adjust the sliders below to see how much additional revenue Relay could help your business generate. Every calculation updates in real time.
Selecting an industry pre-fills the average job value, but you can customize it below.
What percentage of incoming calls and inquiries does your team actually answer today?
How many times does your team currently follow up with a lead before giving up? Relay does 5+ every time.
With Relay
Where it comes from
Estimates use conservative industry averages: about half of missed calls recovered, 5+ follow-ups per lead, and a small share of past customers reactivated. Your results will vary.
How It Works
Answering within days, not months
Connect
Relay connects to your phone line, website forms, and Google Calendar. Other scheduling systems are available on request.
Train
We teach Relay your providers, visit types, hours, and how to route anything clinical to your team.
Go Live
Relay starts answering requests and booking appointments right away.
Optimize
Every interaction feeds back to improve scheduling accuracy and coverage.
The Saturday Caller
The new patient called Saturday. The front desk opened Monday.
Someone who just moved to town searches for a practice accepting new patients. They call on a Saturday, get a voicemail saying to call back during business hours, and try the next practice listed.
Ready When You Are
See Relay Medical™ working for your company
Book a personalized strategy session and we'll show you exactly how Relay answers patient requests, books appointments, and covers after-hours calls live.