Relay MedSpa™ — Never lose a client to a competing clinic
In aesthetics, the clinic that responds first books the appointment. Relay answers every consultation request 24/7, qualifies candidates, turns them into booked visits, and keeps them coming back for maintenance.
The Problem
A patient considering Botox, filler, or laser asks three clinics for a price. The one that replies first books the consult. Slow responses and unanswered after-hours requests send high-value clients to competing medspas down the street.
The Relay Solution
Relay is your always-on front desk. It answers every consultation request instantly, qualifies candidates, books their visit, and keeps them in your schedule with automatic reactivation, where other clinics lose them to the first reply.
Built for MedSpas & Aesthetic Clinics
Every client starts with a first reply
Consultation Scheduling
Relay books consultations for injectables, laser, and body contouring around your provider capacity, so every inquiry turns into an appointment.
Missed-Lead Recovery
When a consultation request lands after hours, Relay responds instantly, answers treatment questions, and books the visit the same moment.
Qualified Candidate Intake
Relay asks the right medical and candidate questions, capturing goals, contraindications, and readiness so your providers walk into a qualified consult.
Reactivation Campaigns
Relay spots clients overdue for touch-ups and maintenance and launches campaigns that bring them back into your chair or suite.
Run the math on your chair time. Below is an appointment-level ROI calculator built for medspas, so you can see exactly what Relay MedSpa™ is worth to your clinic.
Your Revenue Impact
How much revenue are you leaving on the table?
Adjust the sliders below to see how much additional revenue Relay could help your business generate. Every calculation updates in real time.
Selecting an industry pre-fills the average job value, but you can customize it below.
What percentage of incoming calls and inquiries does your team actually answer today?
How many times does your team currently follow up with a lead before giving up? Relay does 5+ every time.
With Relay
Estimates based on industry averages. Relay recovers ~80% of missed calls, executes 5+ follow-ups per lead (vs. industry average of 1-2), and drives a 15-35% conversion improvement through faster response times and persistent follow-up. Reactivation estimates assume 8% of monthly lead volume is recoverable from past customer databases. Results vary by business.
How It Works
Ready in days, not months
Connect
Relay integrates with your booking calendar, consultation intake, and website forms, usually in under 48 hours.
Train
We teach Relay your treatments, pricing, candidate screening questions, and consultation rules.
Go Live
Relay starts answering requests, qualifying candidates, and booking consultations immediately while your providers work.
Optimize
Every interaction feeds back to keep your calendar full and your response times ahead of competing clinics.
The Late-Night Question
It's 9 p.m. and a potential client is already sold.
A client has been researching treatments for months and is ready to book. It's after closing, but she's making decisions tonight. Most clinics are asleep. Yours, with Relay, answers.
Ready When You Are
See Relay MedSpa™ working for your clinic
Book a personalized strategy session and we'll show you exactly how Relay answers your consultation requests, qualifies candidates, and books appointments live.