Everyone who reaches out deserves an answer.
Relay answers every call and message to your ministry or nonprofit, day or night, with a warm, caring first response. It shares information about your programs, books appointments, and follows up gently, so your team can stay focused on the people you serve.
“Relay has been a valuable addition to NTL Ministries, helping us improve communication, respond to inquiries more efficiently, and stay connected with the people we serve. Its intelligent operating system allows us to extend our outreach beyond traditional office hours while keeping our focus on ministry. Relay brings together technology, efficiency, and the personal touch that matters to our mission.”
Dr. Naomi Tyler-LloydExecutive Director, NTL Ministries
See It Come to Life
Hear how Relay answers a call to your ministry
Listen to Relay greet a caller warmly, share what your organization offers, and book time with your team, all without a sales script.
The Problem
People often reach out to a ministry or nonprofit at a hard moment, and rarely during office hours. Small teams and volunteers can't answer every call, so someone looking for help, a program, or just a kind voice reaches voicemail. Some never call back.
The Relay Solution
Relay Nonprofit™ answers every call with patience and care. It listens, shares what your organization offers, books time with your staff, and makes sure every person who reached out hears back. There is no sales script and no pressure, just a caring first response that reflects your mission.
Built for Ministries & Nonprofits
A caring first response, around the clock
Caring Intake
Relay greets every caller warmly, listens to what they need, and captures their name, how to reach them, and how your team can help, with no sales pressure.
Program Information
Callers learn about your services, programs, events, and hours anytime, including programs you offer free of charge.
Appointment Scheduling
People can book time with a counselor, pastor, or staff member directly on your calendar, with gentle reminders.
Crisis Safety
If a caller shares that they're in crisis, Relay stops, gives them 988 and 911 right away, and connects the call to your team. This crisis response is built into every Relay agent and can't be turned off. For counseling and support ministries, every call can also open with a gentle reminder to call 911 in an emergency, or call or text 988 for the Suicide & Crisis Lifeline.
Crisis information is shared immediately when a caller is in crisis. Relay is not a substitute for emergency services.
How It Works
Ready in days, not months
Connect
Relay connects to your phone line, website forms, and Google Calendar.
Train
We teach Relay your mission, programs, hours, and the tone you want every caller to hear.
Go Live
Relay starts answering calls and booking appointments right away, day and night.
Grow
Relay helps you stay connected with the people you serve, following up so no one falls through the cracks.
Example Scenario
A call at 9 p.m. still gets a caring answer.
Ready When You Are
Let's talk about your mission
Book a conversation and we'll show you how Relay can answer every call to your ministry or nonprofit with warmth, day or night.