Case Studies
Every Industry. Every Tier. One Result.
Not projections. Not estimates. Actual outcomes from service businesses running Relay Launch, Growth, and Concierge Black.
Each company chose a different level of support. Each company got an AI Revenue Department that never stops working.
Featured results rotate every few seconds
ProFlow Plumbing
The Challenge
With a single office manager handling every call, lead, and schedule, ProFlow was losing 30–40% of inbound inquiries during peak hours. The owner knew they needed technology but didn't have the budget for a full-time hire, and didn't want to hand the keys to an agency.
The Solution
ProFlow chose Relay Launch. They connected their phone system, CRM, and calendar during Revenue Launch, then took the reins. Their team manages campaigns and lead routing through the Relay dashboard while the AI answers every call and books appointments automatically. They use the video training library to continuously improve their setup.
Results
Summit Climate Systems
The Challenge
Summit was spending $18,000/month on lead generation across Google Ads, LSAs, and Angi's List, but converting less than 20% of those leads into booked appointments. Dispatchers were overwhelmed during Arizona summer peaks, after-hours calls went to a message service that couldn't schedule, and follow-up was inconsistent at best. They were buying leads they couldn't convert.
The Solution
Summit chose Relay Growth. Revenue Launch integrated their entire stack: phone system, CRM, Google Ads, and calendar. Their monthly strategy sessions optimize lead routing based on job profitability data, and the Relay team tunes their AI qualification workflows every month. Multi-channel follow-up sequences now recover leads that would have been abandoned after the first missed call.
Results
Apex Roofing & Restoration
The Challenge
During Colorado storm season, Apex was fielding 350+ calls per day but only answering about 55%. Insurance jobs require fast response: homeowners file claims and need inspections within 48 hours. Competitors were picking up before Apex could return voicemails. Their 8-person sales team spent more time chasing leads than closing. Meanwhile, their customer database of 14,000 past clients was sitting untouched. No re-engagement. No referrals. No reactivation.
The Solution
Apex chose Relay Concierge. Their dedicated success manager built a complete AI Revenue Department: AI answers every call, qualifies insurance vs. retail, checks carrier compatibility, and books inspections directly on the sales calendar. Missed lead recovery sequences catch every abandoned inquiry. Customer reactivation campaigns mine their 14,000-contact database for dormant opportunities, generating referral requests and re-inspection offers. The Relay team manages everything, so Apex's sales reps now spend 90% of their time closing.
Results
Testimonials
In Their Own Words
The people who run these businesses every day describe what changed after Relay became their AI Revenue Department.
"I was skeptical that AI could handle the nuance of plumbing calls: emergency vs. routine, T&M vs. flat rate, same-day vs. next-week. But Relay figured it out faster than any human dispatcher I've trained. We're booking 28 appointments a month we would have missed, and my office manager actually gets to go home at 5 now."
"We were spending $18K a month on leads and converting less than 20%. That math was killing us. Relay didn't just answer calls; they optimized our entire lead funnel. The monthly strategy sessions alone are worth the subscription. We're up $62,000 a month in booked revenue, and dispatcher overtime dropped 85%. I sleep better in July now."
"During storm season we'd get 350 calls a day and answer maybe half. The other half went to competitors who picked up first. Relay Concierge Black changed everything: 100% answer rate, instant insurance qualification, and 60+ inspections booked every month. But the real surprise was customer reactivation. They mined 14,000 past customers and found $85K a month we were leaving on the table. Our sales team just closes now. Relay handles everything else."
Across Every Customer
The numbers speak for themselves
Which Relay Fits Your Business?
Whether you want powerful tools to manage growth yourself, expert guidance to accelerate results, or a fully managed AI Revenue Department, there's a Relay that's right for you.
Relay: Your AI Revenue Department.